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The school will reopen very soon.

For further information please contact our colleagues in Vancouver or Toronto.

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IELTS Test Transfers & Cancellations

A request for cancellation or postponement of your test must be made via e-mail or letter only. Telephone cancellation or postponement will not be accepted. Submit the Request For Refund Or Test Day Transfer form to the IELTS Test Centre. Submission of this request does not automatically guarantee that the request will be accepted.

Test Day InformationTransfer/Cancellations


Cancellation Policy

Cancellations must be made at least 5 weeks before the test date in writing. A full refund is issued less a $70.00 administrative fee.

Failure to appear for any part of the test is considered a cancellation and NO refund will be issued.


Transfer Policy

Transfer dates will depend on availability. Please note that the new date must then be within three months of the original date.

Test takers who receive a transfer to a new test date are not entitled to a refund of the test fee nor to any further transfer to a new test date. This also applies if candidates are ill on the new test date as well.

More than five weeks prior to the exam date:

The Request For Refund Or Test Day Transfer form must be made more than five weeks prior to the elected test date.  A $25.00 administrative fee will be applied for date transfer and $70 for cancellation and Refund. 

Less than five weeks prior:

If you submit a transfer request  less than five weeks prior to the elected test date, it will be treated as a cancellation and you will receive NO refund. You must re-apply, paying full test fees.

If you cancel or transfer within the five-week period prior to the test date you can transfer or receive a refund less cancellation fee ($70.00) if you can provide evidence that your ability to sit the test has been affected by serious illness or cause as listed below:

•Serious Illness: hospital admission or serious injury

•Loss or bereavement: death of a close family member

•Military service


Note: You must complete a Request for Refund or Test Day Transfer form no later than five (5) working days after the test date and attach appropriate documentation and/or evidence covering the test date—a medical certificate from a qualified medical practitioner, a death notice or certificate or a police report.


Module Change

Requests to change modules (General or Academic) after registration is completed are subject to availability, registration deadline, and a $25.00 administration fee.

"IELTS is very well recognised around the world, everywhere from North America and Europe to Australia and the Middle East."

Centre Hours

For IELTS enquiries please email ielts(at), visit in-person Monday to Friday 8:30 AM to 5:00 PM, or call 403-266-5152.

IELTS is jointly owned by the British Council, IDP IELTS: Australia and Cambridge Language Assessment.